SAVVY CIE FREQUENTLY ASKED QUESTIONS (FAQS)
ORDER QUESTIONS
WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.
By providing your real email and phone number, it gives us better access to communicate with you just in case there are any hiccups with your order. We always keep your personal information private and will never share it with anyone.
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your USPS tracking number. Click on the tracking number and you can access to-the-minute location information.
USPS Tracking Terms:
- Manifest pick-up: This means your order is ready to be shipped and waiting for USPS to pick it up from our warehouse.
- Pick-up scan: This means it has left our facility and is on its way to you now.
- In transit: Your order is on the move.
- Out for delivery: Your item is really close, as in ‘on its way to your home this very moment.’
- Exception: This unlikely scenario means that USPS has run into very bad weather and is rerouting your order.
I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
If you made an error on your shipping address or provided any wrong information, not to worry we can fix that right away. Please just contact us at customerservice@savvycie.com or give us a ring at (954)-453-1166.
JEWELRY QUESTIONS
HOW DO I FIND MY RING SIZE?
Having trouble figuring out your ring size? Head on over to our Size Guide under customer care on our website footer.
WHAT IS THE DIFFERENCE BETWEEN GOLD VERMEIL AND GOLD PLATED?
Gold plated is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. Gold vermeil is sterling silver covered with electroplated gold and is higher in quality. It is also the best option for people who have allergic reactions to metal jewelry.
MISCELLANEOUS QUESTIONS
DO YOU HAVE AN ACTUAL STORE I CAN COME VISIT?
We are not a retail shop, we are an online store and work with various companies online, our warehouse is located in Hollywood, FL so if you live in that area we will be more then happy to assist you.
DO YOU OFFER NICKEL-FREE JEWELRY?
We get our jewelry from hundreds of suppliers all over the world. The majority of our jewelry is nickel-free, but it is not guaranteed unless stated explicitly in the item description. However, many cases of allergic reactions are actually caused by the cleaning solutions used rather than the metal. Safely check a cleanser by dabbing a q-tip into it and testing a small area on your skin.
WHAT EXACTLY IS CZ?
Cubic Zirconium, or Cubic Zirconia as it’s also called, is a mineral often used in place of real diamonds. It’s made to look and feel like the real thing, is significantly cheaper, and can be molded into the famous diamond shapes such as emerald cut, princess cut, and asscher cut. One of the advantages of having a CZ stone is that cubic zirconium can be made into any color, unlike diamonds. Another great advantage is that cubic zirconium stones truly do look like the real thing. Even the wealthiest people wear cubic zirconium stones because it’s a great way to keep up with the trends.